Frequently Asked Questions
General Information
When should I call 911?
Call 911 whenever there is an emergency involving an immediate threat to life, serious injury, a crime in progress, or any situation requiring an immediate police, fire, or medical response. For non-emergency matters, contact the department's business telephone number.
What should I do if I need police assistance but it is not an emergency?
Contact the department using the non-emergency telephone number. An officer or dispatcher will determine the appropriate response based on the nature of your situation.
Where is the Everett Police Department located?
The Everett Police Department serves the City of Everett from its headquarters located within the city. Visit our Contact page for our address, directions, business hours, and department phone numbers.
What are the department's regular business hours?
Administrative offices generally operate during normal weekday business hours. Police officers remain on duty 24 hours a day, seven days a week, to respond to emergencies and public safety needs.
How can I contact a specific division or officer?
Visit our Department Directory to locate division contacts, supervisors, and administrative staff. If you are unsure who to contact, our front desk can help direct your inquiry.
Reporting Crime & Emergencies
How do I report a crime?
Crimes can be reported by calling 911 if the incident is an emergency or in progress. For non-emergency incidents, contact the department's non-emergency line. Certain incidents may also qualify for online reporting if available.
Can I report a crime anonymously?
Yes. Anonymous crime tips may be submitted through the department's Anonymous Crime Tips system. While anonymous reports are welcomed, providing contact information may assist investigators if additional details are needed.
What information should I have when reporting a crime?
Be prepared to provide the location, date and time of the incident, descriptions of any people or vehicles involved, and any other details that may help officers investigate.
What should I do if I witness suspicious activity?
Administrative offices generally operate during normal weekday business hours. Police officers remain on duty 24 hours a day, seven days a week, to respond to emergencies and public safety needs.
What happens after I file a police report?
Your report is reviewed and assigned according to the nature of the incident. Some cases remain with patrol officers, while others may be referred to detectives or specialized units for further investigation.
Records & Reports
How can I obtain a copy of a police report?
Police reports may be requested through the Records Division. Some reports may not be immediately available while an investigation is ongoing or may be restricted by law.
Is there a fee for obtaining police records?
Certain public records requests may involve fees permitted under Massachusetts law. The Records Division can explain any applicable costs before processing your request.
How long does it take to receive requested records?
Processing times vary depending on the complexity of the request, the volume of records requested, and any legal review that may be required.
Can anyone obtain a police report?
Not always. Some reports contain confidential or protected information that cannot be released under state law. Records are provided in accordance with Massachusetts public records laws.
How do I request public records?
Public records requests may be submitted to the department's Records Division. Please provide as much detail as possible to help staff locate the requested documents.
Traffic & Parking
What should I do after a motor vehicle accident?
If anyone is injured or there is a hazard to traffic, call 911 immediately. If the accident is minor and there are no injuries, follow the instructions provided by responding officers and exchange information with the other parties involved.
How do I pay a parking ticket?
Parking citations are generally handled through the appropriate municipal payment system. Refer to the instructions printed on your citation for payment options.
Can I contest a parking ticket?
Yes. Instructions for appealing or contesting a citation are provided with the ticket and through the appropriate city office responsible for parking enforcement.
What should I do if I find an abandoned vehicle?
Report the vehicle's location and description to the department's non-emergency line. Officers will determine whether the vehicle meets the criteria for abandonment.
Where can I find information about parking bans or snow emergencies?
Parking ban information is announced through official city communication channels and will also be posted on our website whenever applicable.
Community Services & Programs
Does the department offer community programs?
Yes. The Everett Police Department supports programs that strengthen relationships between officers and the community, promote public safety, and provide educational opportunities.
How can I participate in community events?
Community events, public meetings, and outreach activities are announced on our website and social media channels throughout the year.
Does the department work with local schools?
Yes. Officers regularly collaborate with schools on safety initiatives, educational programs, and youth outreach activities.
How can I request an officer to attend a community event?
Contact the department as early as possible with the event details. Requests are evaluated based on officer availability and public safety priorities.
How can I learn about crime prevention programs?
Visit our Community Resources section for information on available programs, educational materials, and partnerships that promote public safety.
Property & Evidence
I found lost property. What should I do?
Contact the police department for guidance. Officers can determine the appropriate procedure for turning in found property.
How do I claim property held by the police?
Contact the department's Property and Evidence personnel to determine eligibility, required identification, and appointment procedures for retrieving property.
Why can't I immediately retrieve my property?
Property may be retained as evidence during an active investigation or court proceeding. Once legally authorized for release, arrangements can be made for pickup.
What identification do I need when picking up property?
Government-issued photo identification is generally required. Additional documentation may be necessary depending on the type of property being released.
How long is unclaimed property kept?
Property is retained according to Massachusetts law and departmental policy. Certain items may eventually be disposed of if they remain unclaimed after applicable legal requirements have been met.
Safety & Crime Prevention
How can I protect myself from common scams?
Be cautious of unsolicited phone calls, emails, or text messages requesting money or personal information. Never provide sensitive information unless you have independently verified the source.
What should I do if I become the victim of fraud?
Report the incident to the police department as soon as possible. Preserve any emails, text messages, receipts, or financial records that may assist investigators.
How can I make my home more secure?
Keep doors and windows locked, use exterior lighting, secure valuables out of sight, and consider installing security cameras or alarm systems. Report suspicious activity promptly.
What should I do if I lose my wallet or identification?
Report the loss promptly, monitor financial accounts for suspicious activity, and contact the appropriate agencies to replace identification and financial cards.
What should I do if my vehicle has been broken into?
Avoid touching anything that may contain evidence. Document missing items, take photographs if appropriate, and report the incident to the police as soon as possible.
Website & Online Services
Where can I find police news and announcements?
Visit the News & Alerts section of our website for department announcements, press releases, and important public safety information.
Where can I find forms?
Most commonly requested forms are available in the Forms section of our website for convenient download and printing.
How do I submit an anonymous crime tip online?
Visit the Anonymous Crime Tips page and complete the online submission form. You may choose not to provide your identity.
Where can I find information about firearms licensing?
Firearms licensing information, forms, and application instructions are available on our dedicated Firearms Licensing page.
How do I stay informed about emergencies or important public safety notices?
Check our website regularly for updates and follow the department's official communication channels for important announcements affecting the Everett community.